As a part of Correct Solution’s continued growth for the next five years, we are looking for a Level 2 Field Technician to provide our customers with excellent customer service and technical support.

This position will require you to visit our customers’ sites for approximately 90% of your time.  You will be providing a variety of support and service ranging from onsite ad-hoc technical support through to scheduled monthly maintenance visits and occasional project work.  The ideal candidate will look to build lasting relationships with our clients, to understand their business and their needs.

PERSONAL ATTRIBUTES

– A valid NSW driver’s licence and reliable vehicle
– Friendly and outgoing with a view to forming relationships with both staff and customers.
– Dedicated to providing excellent customer service
– Organised with great time management skills
– Attention to detail, with experience writing documents for peers and customers
– Self-disciplined, autonomous
– A willingness to work as a part of a team.
– Eager to learn and grow in relation to technical skills and abilities as well as soft skills.

TECHNICAL SKILLS

Hands-on experience with:

– Windows Server 2008 – 2012 R2,
– Exchange Server 2007 – 2013.
– Active Directory
– Office 365
– LAN Support
– Back-up solutions
– Advanced troubleshooting skills and knowledge (Server / Networks / Desktops)
– Experience with ConnectWise or other Service Management systems
– Experience with Kaseya or other Remote Management systems
– Experience with ITIL processes

THE PROCESS

Our interview process includes:

1. Application review
2. Initial telephone interview
3. Face-Face Interview and personality assessment
4. Technical assessment
5. Reference check

This process allows us to understand your fit within the company and for you to understand Correct Solutions as an employer.

If the company and the role appeal to you, please submit your application to jobs@correct.com.au or press apply now below.

To be considered, your application must include:

Cover letter that answers the following questions:

Question 1: This position investigates, troubleshoots and diagnoses technical problems and other requests for support to determine and implement appropriate actions. Please provide a recent example when you have provided technical support to investigate, troubleshoot and diagnose a problem for a contracted customer. In your response please address the following:

– The context
– Your role
– The actions you took
– The outcome

Question 2: This position requires that you can assess and document a customer’s site and build a relationship with key customer staff. Please provide a recent example where you have developed documentation and built relationships that have improved the engagement with the customer. In your response please address the following:

– The context
– Your role
– The actions you took
– The outcome

Question 3. This position requires that you identify repeating issues for resolution and take action to address them. Please provide a recent example where you have developed a strong understanding of customer issues and addressed recurring issues. In your response please address the following:

– The context
– Your role
– The actions you took
– The outcome

Current Resume:

Your Resume should be less than 6 pages long and show:

– Education
– Work history, including achievements
– References

Microsoft and any other training transcripts.