May 21st, 2021 – A couple of weeks ago, news came out that a large pipeline operator in the US “Colonial Pipeline” was breached and infected by ransomware. Their systems were taken offline by an attack that encrypted all their data and demanded a ransom for it to be unlocked. The breach interrupted their business operations and caused massive panic-buying in the US as people started to queue in petrol stations to store fuel one way or another, and in a very unsafe manner. Some footage even show people store their fuel in plastic shopping bags in a vain attempt to ensure they would have enough fuel to drive to work. Very dangerous!

At this point Colonial Pipeline had two choices, neither of which were good for the company. The first being to pay the ransom of which the criminals were demanding. The second being to restore their systems from backups.

At first, Colonial Pipeline tried to negotiate the ransom demand and succeeded in getting it down to 5,000,000 USD. Once the company payed their ransom, the cyber criminals gave them the tools to unlock and decrypt their systems. Unfortunately, the process of decrypting their systems ran so slowly that it didn’t get Colonial Pipeline operations back to normal quickly enough.

The company had to run a parallel recovery process where they commenced restoring their systems from backups as fortunately for them, their backups were not hit by this ransomware. Others have not been so lucky in similar situation. As we speak, Colonial Pipeline are still trying to bring their systems back online via a combination of both methods.

The big question we now ask ourselves is how did the criminals manage to hack their way into Colonial Pipeline’ systems? At this point in time, it is still not 100% clear. However based on public information, it likely looks like the cyber criminals hacked their way through unpatched servers that were connected to the company’s corporate network and the Internet. Things like public facing Exchange servers are a prime target for cyber attacks as companies usually refuse downtime for patching them. But the reality is that we may never really know how Colonial Pipeline’s cyber criminals got in.

One thing is for sure, the company’s reputation has been massively damaged. Not only are their IT teams working overtime to make amends and bring their systems back online, but the flow on effect for this situation is much wider. We have now consumers putting themselves at risk by panic-buying fuel and storing it in VERY unsafe conditions.

There are three things you can do to reduce the chance of being caught by ransomware.

  • Train your staff on the basics of IT security
  • Patch your systems to reduce the chances of hackers getting in
  • Regularly review and test your backups

At Correct Solutions, we can help and guide you through all these steps. Contact us today.