Organisations worldwide are undergoing mass digital transformation to meet the changing needs of today’s modern workplace. Businesses need to keep up with new technology and shifting user trends to meet employee and customer expectations and ensure the company stays relevant.
At the same time, major social shifts affect the workforce. These include having multi-generations in the one workplace, the rise of remote working, and the expectations of what a workplace needs to look like.
These shifts mean that running a successful business in today’s fast-changing world means running a successful digital business. But according to a recent Forbes article, your business won’t digitally transform until your people do. So how do you bring in a digital culture and equip your team with the skills they need? We’ve put together our top five tips to help you on that digital culture transformation journey.
1. Embrace transparency
Everyone in the workforce today is aware of the impact technology can have on revenue, sales and productivity. It’s vital to make use of some of the great communication tools on the market to help facilitate transparency. Microsoft Teams, for example, combines workplace chat, meetings, notes, and attachments. Specific channels for specific projects mean that work is visible to all involved and silos are minimised. Yammer is another great tool, providing a social networking service for employees.
2. Encourage collaboration
Just as Teams and other platforms help with transparency, there are also great options for increasing collaboration like Sharepoint. Teamwork is so much easier if employees can access conversations, files and tools in the one app. With more people working remotely – including across time zones – and with the increase in flexible working, companies need to supply the tools and platforms that enable employees to work together even if they’re not physically in the same place as their colleagues.
3. Offer digital training – from the bottom to the top
With a multi-generational workforce, organisations should make sure all their employees’ digital knowledge remains up to date. Think about Outlook, Word or Excel, for example. These platforms have been around for a couple of decades, so we tend to assume we all know how to use them. But can you be sure that you or your business leaders are taking advantage of all the features?
Recently, Jeff Jones, the CEO of one of our clients, Total Construction, learned something in an Outlook training session that helped him manage his heavy workload: “The session included tips on how to make email more efficient. I have now set up a rule where emails I’m cc’d into go into a specific folder. This means I prioritise those that are ‘to’ me and move on to the ‘cc’ ones later. This has really helped me reduce distractions,” he said.
Using digital technologies and insights can significantly enhance the knowledge of a workforce and help them to optimise daily tasks effectively and efficiently. Digital training should be relevant to all staff, including the CEO and new employees. What we expect people to know and what they actually know can be very different things.
4. Identify skills people need to develop
Whatever your profession, technical literacy is essential in today’s fast-changing world. So, mastering the use of tools is vital. And it’s not just a matter of simply learning how to use the tools correctly. It’s important to understand their purpose, recognise how different tools can be used together, and appreciate the benefits one can derive from them. This means training of all staff is essential. And that doesn’t mean locking in a couple of one-off training events on specific platforms or tools, and then forgetting about it. Ongoing training of employees in digital practices is imperative.
5. Instil a culture of training
For everyone in your organisation to derive benefit from training, you need to instil a culture of training. Your company needs to have a clear philosophy on the value of training, and link training success to investment in employee development. Establish training schedules with your staff and ensure performance appraisals and reviews include an ongoing training component. Encourage staff to share new tips and shortcuts with others. And remember to make training fun – no-one learns anything when they’re bored or asleep!
If you’re interested in learning more about building a digital culture in your organisation, visit CorrectED to discover more about technology training.