This post is brought to you by Correct Solutions Service Manager – David Wales


One of the most important parts of your IT infrastructure are your backups. We all know these are used to restore individual files or entire servers in the event of accidental deletion, file corruption or total loss of the server due to fire or theft. But do you know exactly what is being backed up, what technologies are being used and who is responsible for any onsite or offsite duties related to your backups?

Most of the time backups sit in the background, hopefully doing what they should be doing day in and day out. The time when you really need a backup is when there is a failure or an urgent request to restore a file. It is at this point that you don’t want to discover that your backup hasn’t been working or cannot be used to recover the information that your users require.

A backup failure has a direct financial impact on your business because it prevents users from getting their work done. In the worst case, it may mean they can’t do any work until the information they require becomes available. This also means that you should not overlook the time it will take to actually recover the data. Different backup methods have different restoration times and it is important to be aware of exactly what these are for your business.

For our Network Care Plan (NCP) clients, a test restore of data is part of the regular monthly maintenance visit. Data is restored from a recent backup and verified by the customer that it has been successful. This greatly reduces the chance of unexpected issues arising if and when a backup is required urgently.

The whole backup process should be properly documented. For many of our clients we have created a Backup Summary and Position Statement that clearly outlines all of these details. If you would like us to create such a document for your company and at the same time ensure your backups are actually working as they should be, please contact us.